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~person:"Crotts, John C."
~person:"Karatepe, Osman M."
~person:"Keramati, Abbas"
~subject:"Customer satisfaction"
~subject:"Information technology"
~type_genre:"Annual report"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
Information technology
Iran
19
Beziehungsmarketing
5
Relationship marketing
5
Arbeitszufriedenheit
4
Firm performance
4
Job satisfaction
4
Kundenzufriedenheit
4
Unternehmenserfolg
4
Arbeitsleistung
3
Informationstechnik
3
Job performance
3
Arbeitsorganisation
2
Automobilzulieferindustrie
2
Automotive supplier industry
2
Business process management
2
Dienstleistungsqualität
2
Digitale Dienste
2
Electronic money
2
Elektronisches Geld
2
Employee retention
2
Flight attendants
2
High-performance work practices
2
Hotel industry
2
Hotellerie
2
Mitarbeiterbindung
2
Mobile Business
2
Mobile business
2
Mobile communications
2
Mobilkommunikation
2
Prozessmanagement
2
Resource-based view
2
Ressourcenorientierter Ansatz
2
Service quality
2
Service recovery performance
2
Tourism employees
2
Tourismusberufe
2
Web-based service
2
Work organization
2
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Annual report
Aufsatz in Zeitschrift
Article in journal
6
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English
6
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Crotts, John C.
Karatepe, Osman M.
Keramati, Abbas
Shahin, Arash
3
Brege, Staffan
2
Dadfar, Hossein
2
Esmaeilpour, Majid
2
Hanzaee, Kambiz Heidarzadeh
2
Hyun, Sunghyup Sean
2
Karami, Masoud
2
Sayadi, Amrollah
2
Abad, Rasoul Gholizadeh Shoghl
1
Abdellahi, Sayed Amin
1
Abri, Amir Gholam
1
Afhsri-Mofrad, Masoud
1
Ahadmotlaghi, Ehsan
1
Akbari, Mohsen
1
Akhgari, Mehdi
1
Akhoondnejad, Arman
1
Alizadeh, Hamid
1
Aminafshar, Zahra
1
Amini, Amir M.
1
Amirnejad, Ghanbar
1
Arab-Motlagh, Mohammad
1
Arghavani, Ali
1
Attafar, Ali
1
Azad, Naser
1
Azadeh, Ali
1
Azadi, Mohammad
1
Azizi, Shahriar
1
Badie, Kambiz
1
Baei, Fahime
1
Bahare, Fallahi
1
Balouei Jamkhaneh, Hadi
1
Bayat, Ruhollah
1
Behmanesh, Iman
1
Behzad Foroughi
1
Bhunia, Gouri Sankar
1
Bittmann, Thomas
1
Chatterjee, Uday
1
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International journal of business information systems : IJBIS
2
Journal of air transport management
1
The service industries journal
1
Tourism management perspectives : TMP
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
6
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1
An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.
;
Talebzadeh, Niusha
- In:
Journal of air transport management
55
(
2016
),
pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
Saved in:
2
High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants
Karatepe, Osman M.
;
Vatankhah, Sanaz
- In:
Tourism review : the official journal of the AIEST
70
(
2015
)
1
,
pp. 56-71
Persistent link: https://www.econbiz.de/10011344501
Saved in:
3
An application of European Performance Satisfaction Index towards rural tourism : the case of Western
Iran
Ghanian, Mansour
;
Ghoochani, Omid M.
;
Crotts, John C.
- In:
Tourism management perspectives : TMP
11
(
2014
),
pp. 77-82
Persistent link: https://www.econbiz.de/10010400618
Saved in:
4
A combinative model of behavioural and technical factors affecting "Mobile"-payment services adoption : an empirical study
Keramati, Abbas
;
Taeb, Rose
;
Larijani, Arad Mousavi
; …
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1489-1504
Persistent link: https://www.econbiz.de/10009580108
Saved in:
5
An artificial neural network-based DSS to prioritise information technology and its complementary investments in industrial firms
Keramati, Abbas
;
Mojir, Navid
;
Afhsri-Mofrad, Masoud
; …
- In:
International journal of business information systems : …
9
(
2012
)
2
,
pp. 149-168
Persistent link: https://www.econbiz.de/10009503318
Saved in:
6
Assessing the impact of information technology on firm performance using canonical correlation analysis
Keramati, Abbas
;
Behmanesh, Iman
- In:
International journal of business information systems : …
6
(
2010
)
4
,
pp. 497-513
Persistent link: https://www.econbiz.de/10008747683
Saved in:
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