High-performance work practices, career satisfaction, and service recovery performance : a study of flight attendants
Osman M. Karatepe and Sanaz Vatankhah
| Year of publication: |
2015
|
|---|---|
| Authors: | Karatepe, Osman M. ; Vatankhah, Sanaz |
| Published in: |
Tourism review : the official journal of the AIEST. - Bingley : Emerald, ISSN 1660-5373, ZDB-ID 2440017-8. - Vol. 70.2015, 1, p. 56-71
|
| Subject: | Career satisfaction | Iran | Airlines | High-performance work practices | Service recovery performance | Flight attendants | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Erwerbsverlauf | Occupational attainment | Beschwerdemanagement | Complaint management | Fluggesellschaft | Airline | Karriereplanung | Career development | Tourismusberufe | Tourism employees |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011344501