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~person:"Dahlgaard-Park, Su Mi"
~person:"Gotzamani, Katerina"
~person:"Rahman, Zillur"
~type_genre:"Article in journal"
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Quality management
39
Qualitätsmanagement
39
Dienstleistungsqualität
14
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14
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9
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9
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6
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Dahlgaard-Park, Su Mi
Gotzamani, Katerina
Rahman, Zillur
Antony, Jiju
113
Devadasan, S. R.
58
Shahin, Arash
32
Sampaio, Paulo
30
Cudney, Elizabeth A.
26
Murugesh, R.
26
Garza-Reyes, Jose Arturo
25
Ahuja, Inderpreet Singh
24
Dahlgaard, Jens Jörn
24
Tarí, Juan José
24
Gremyr, Ida
20
Chiarini, Andrea
19
He, Zhen
18
Singh, Bikram Jit
18
Casadesús, Martí
17
Khanduja, Dinesh
16
Kumar, Vikas
16
Marimon, Frederic
16
Linderman, Kevin
15
McDermott, Olivia
15
Saraiva, Pedro
15
Sony, Michael
15
Sweis, Rateb J.
15
Franceschini, Fiorenzo
14
Kumar, Vinod
14
Parast, Mahour Mellat
14
Prybutok, Victor R.
14
Cheng, T. C. E.
13
Fredendall, Lawrence D.
13
Heras-Saizarbitoria, Iñaki
13
Kumar, Maneesh
13
McFadden, Kathleen L.
13
Prybutok, Victor
13
Shankar, Ravi
13
Sodhi, Harsimran Singh
13
Talib, Faisal
13
Desai, Darshak A.
12
Gharbi, Ali
12
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
15
Benchmarking : an international journal ; BIJ
3
International journal of quality & reliability management
3
International journal of business excellence
2
International journal of quality and service sciences
2
The TQM journal : the international review of organizational improvement
2
European journal of operational research : EJOR
1
Health marketing quarterly
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1
International journal of quality and innovation
1
International journal of services and operations management
1
Journal of retailing and consumer services
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1
Services marketing quarterly
1
Supply chain management : an international journal
1
The international journal of productivity and performance management : IJPPM
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Total quality management & business excellence
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ECONIS (ZBW)
39
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1
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10
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39
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date (oldest first)
1
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
2
The internalisation of integrated management systems as a key for sustainable companies : empirical evidence
Gianni, Maria
;
Gotzamani, Katerina
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 273-296
Persistent link: https://www.econbiz.de/10014513353
Saved in:
3
A quality function deployment framework for service strategy planning
Kamvysi, Konstantina
;
Andronikidis, Andreas
;
Georgiou, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303357
Saved in:
4
Russian government quality award : 25 years towards organizational excellence
Salimova, Tatiana
;
Dahlgaard-Park, Su Mi
;
Biryukova, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 54-64
Persistent link: https://www.econbiz.de/10012884461
Saved in:
5
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
6
A qualitative study on integrated management systems in a non-leading country in certifications
Bernardo, Merce
;
Gotzamani, Katerina
;
Vouzas, Fotis
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 453-480
Persistent link: https://www.econbiz.de/10011854080
Saved in:
7
A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon
;
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 959-976
Persistent link: https://www.econbiz.de/10011918717
Saved in:
8
The evolution and convergence of total quality management and management theories
Dahlgaard-Park, Su Mi
;
Reyes, Lidia
;
Chen, Chi-Kuang
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1108-1128
Persistent link: https://www.econbiz.de/10011918863
Saved in:
9
Food integrated management systems : dairy industry insights
Gianni, Maria
;
Gotzamani, Katerina
;
Vouzas, Fotis
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 194-215
Persistent link: https://www.econbiz.de/10011624575
Saved in:
10
Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal
;
Rahman, Zillur
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
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