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Dienstleistungsqualität
2
Electronic Banking
2
Electronic banking
2
Mobile banking
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Mobile communications
2
Mobilkommunikation
2
Service quality
2
service quality
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Bankgeschäft
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Banking services
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Customer satisfaction
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E-S-QUAL
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Kundenzufriedenheit
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Messung
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Mobile Business
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Datta, Biplab
Asongu, Simplice
77
Haucap, Justus
30
Gerpott, Torsten J.
28
Grzybowski, Lukasz
26
Whalley, Jason
26
Kruse, Jörn
24
Sutherland, Ewan
24
Markendahl, Jan
23
Bohlin, Erik
22
Valletti, Tommaso M.
21
Verboven, Frank
20
Wolfstetter, Elmar
20
Madden, Gary
19
Genakos, Christos
18
Liang, Julienne
18
Heimeshoff, Ulrich
17
Ivaldi, Marc
16
Odhiambo, Nicholas M.
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Unhelkar, Bhuvan
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Aker, Jenny C.
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Duso, Tomaso
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Foros, Øystein
15
Ghose, Anindya
15
Gruber, Harald
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Karjaluoto, Heikki
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Kim, Seongcheol
15
Grimm, Veronika
14
Pau, Louis-Francois
14
Riedel, Frank
14
Bahia, Kalvin
13
Bauer, Hans H.
13
Castells, Pau
13
Chen, Hong
13
Dewenter, Ralf
13
Kretschmer, Tobias
13
Tesei, Andrea
13
Asongu, Simplice A.
12
Dwivedi, Yogesh Kumar
12
Nwachukwu, Jacinta C.
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Saha, Debashis
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Services marketing quarterly
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ECONIS (ZBW)
2
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Exploring mobile banking service quality : a qualitative approach
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
; …
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 182-204
Persistent link: https://www.econbiz.de/10012256938
Saved in:
2
Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 224-244
Persistent link: https://www.econbiz.de/10012179176
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