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~person:"Davila, Antonio"
~person:"Shahin, Arash"
~source:"econis"
~subject:"AHP approach"
~subject:"Kundenzufriedenheit"
~subject:"Performance-Messung"
~subject:"Product design"
~subject:"Qualitätsmanagement"
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AHP approach
Kundenzufriedenheit
Performance-Messung
Product design
Qualitätsmanagement
Performance measurement
26
Quality management
11
Controlling
10
Customer satisfaction
10
Management control
10
Dienstleistungsqualität
9
Service quality
9
Measurement
6
Messung
6
Performance management
6
Performance-Management
6
Innovation
5
Kano model
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TOPSIS
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Beziehungsmarketing
3
Data envelopment analysis
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Data-Envelopment-Analyse
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Hotel industry
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Hotellerie
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IPA
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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New product development
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Produktentwicklung
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Relationship marketing
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Unternehmenserfolg
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customer satisfaction
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AHP-Verfahren
2
Automotive industry
2
Balanced Scorecard
2
Balanced scorecard
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Kfz-Industrie
2
Lieferkette
2
Marjan Tile Company
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English
32
Author
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Davila, Antonio
Shahin, Arash
Epstein, Marc J.
26
Ukko, Juhani
26
Gunasekaran, Angappa
23
Zhu, Joe
23
Gleich, Ronald
22
Saunila, Minna
22
Hofmann, Christian
21
Jääskeläinen, Aki
20
Abdel-Maksoud, Ahmed
19
Lueg, Rainer
19
Pekkola, Sanna
19
Sarkis, Joseph
19
Eling, Martin
18
Guirguis, Michel
18
Homburg, Christian
17
Baird, Kevin
16
Liang, Liang
16
Schaltegger, Stefan
15
Shirouyehzad, Hadi
15
Terziev, Venelin
15
Ammann, Manuel
14
Ensslin, Sandra Rolim
14
Garengo, Patrizia
14
Mester, Loretta J.
14
Assaf, A. Georges
13
Bourne, Mike
13
Ferson, Wayne E.
13
Hoque, Zahirul
13
Hughes, Joseph P.
13
Kweh, Qian Long
13
Taticchi, Paolo
13
Agarwal, Vikas
12
Ambler, Tim
12
Caporale, Guglielmo Maria
12
Lima, Edson Pinheiro de
12
Lu, Wen-Min
12
Merchant, Kenneth A.
12
Neely, Andy
12
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International journal of productivity and quality management : IJPQM
6
Studies in managerial and financial accounting
5
International journal of services and operations management
2
Studies in Managerial and Financial Accounting
2
Academy of Management journal : AMJ
1
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
Dynamic strategic resources : development, diffusion and integration
1
Emerald books
1
Emerald insight
1
Intelligent systems in accounting finance and management : international journal
1
International journal of business excellence
1
International journal of process management and benchmarking : IJPMB
1
International journal of quality & reliability management
1
International journal of services and operations management : IJSOM
1
Performance measurement and management control : global issues
1
Performance measurement and management control : innovative concepts and practices
1
Performance measurement and management control : measuring and rewarding performance
1
Praeger perspectives
1
Research paper series / Stanford Graduate School of Business
1
Studies in Managerial and Financial Accounting Ser
1
Studies in Managerial and Financial Accounting Ser.
1
The TQM journal : the international review of organizational improvement
1
The international journal of productivity and performance management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Prioritizing the economic indicators of SSC : an integrative QFD approach of performance prism and BSC
Goharshenasan, Ali
;
Aboumasoudi, Abbas Sheikh
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 522-550
Persistent link: https://www.econbiz.de/10013040882
Saved in:
3
Selecting maintenance strategy and policy based on key performance indicators using TOPSIS technique : with a case study in the steel industry
Shahin, Arash
;
Aminsabouri, Nahid
;
Kianfar, Kamran
- In:
International journal of services and operations …
40
(
2021
)
3
,
pp. 305-323
Persistent link: https://www.econbiz.de/10012800767
Saved in:
4
Selecting new products by the revised ideal ratio : a Kano model approach
Shahin, Arash
;
Nourmohammadi, Ali
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 2052-2067
Persistent link: https://www.econbiz.de/10014380897
Saved in:
5
Hybrid performance evaluation of sustainable service and manufacturing supply chain management : an integrated approach of fuzzy dematel and fuzzy inference system
Pourjavad, Ehsan
;
Shahin, Arash
- In:
Intelligent systems in accounting finance and …
25
(
2018
)
3
,
pp. 134-147
Persistent link: https://www.econbiz.de/10012035523
Saved in:
6
Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash
;
Zolfaghari, Samira
- In:
International journal of services and operations management
30
(
2018
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
Saved in:
7
Studying the conformity level of customer needs and organisation perception using a customer satisfaction index
Mohseni, Nematollah
;
Shekarchizadeh, Ahmadreza
;
Shahin, …
- In:
International journal of productivity and quality …
32
(
2021
)
2
,
pp. 246-264
Persistent link: https://www.econbiz.de/10012516449
Saved in:
8
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
9
Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA : the case of Marjan Tile Company
Goharshenasan, Ali
;
Shahin, Arash
- In:
International journal of productivity and quality …
21
(
2017
)
1
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011748584
Saved in:
10
Organizational learning in target setting
Aranda, Carmen
;
Arellano, Javier
;
Davila, Antonio
- In:
Academy of Management journal : AMJ
60
(
2017
)
3
,
pp. 1189-1211
Persistent link: https://www.econbiz.de/10011759824
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