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~person:"Day, Ralph L."
~subject:"Krankenhaus"
~subject:"Service quality"
~type_genre:"Konferenzschrift"
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Krankenhaus
Service quality
Beschwerdemanagement
3
Complaint management
3
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Ethiopia
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Day, Ralph L.
Schreier, Gerhard
10
Gouthier, Matthias
3
Wolf, Claudia
3
Anderson, Richard
2
Brage-Ardao, Ruben
2
Cai, Liping A.
2
Condry, Benjamin
2
Crew, Michael A.
2
Findlay, Nicholas
2
Hopbach, Achim
2
Hunt, H. Keith
2
Kleindorfer, Paul R.
2
Klusen, Norbert
2
Knabner, Klaus
2
Li, Haojie
2
Wille, Eberhard
2
ʿAlāʾ-ad-Dīnī, Pūyā
2
Abele, Hanns
1
Ahmed, Ashraf Awadelkarim Widaa
1
Ahrendt, Daphne
1
Andersen, Hanfried H.
1
Anderson, Robert
1
Bartz, Wilfried J.
1
Baumeister, Hubertus
1
Benkenstein, Martin
1
Boyne, George A.
1
Brockmeyer, Rainer
1
Brunetti, Federico
1
Caccomo, Jean-Louis
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Ciasullo, Maria Vincenza
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Cutler, David M.
1
Davies, Huw T. O.
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Di Domenico, Germana
1
Dubois, Hans
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Dörr, Manfred
1
Edvardsson, Bo
1
Eilzer, Christian
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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ECONIS (ZBW)
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Conceptual and empirical contributions to consumer satisfaction and complaining behavior : papers from the Sixth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Co...
Hunt, H. Keith
(
contributor
);
Day, Ralph L.
(
contributor
)
-
1982
Persistent link: https://www.econbiz.de/10001420669
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2
New dimensions of consumer satisfaction and complaining behavior : papers from the Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Chica...
Day, Ralph L.
(
contributor
);
Hunt, H. Keith
(
contributor
)
-
1979
Persistent link: https://www.econbiz.de/10001414448
Saved in:
3
Consumer satisfaction, dissatisfaction and complaining behavior : papers from a Marketing Research Symposium, School of Business, Indiana University, Bloomington, April 20-22, 1977
Day, Ralph L.
(
contributor
)
-
1977
Persistent link: https://www.econbiz.de/10001621840
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