Conceptual and empirical contributions to consumer satisfaction and complaining behavior : papers from the Sixth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Indiana University, Bloomington, Indiana, October 1-2, 1981
Year of publication: |
1982
|
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Other Persons: | Hunt, H. Keith (contributor) ; Day, Ralph L. (contributor) |
Institutions: | Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.> (contributor) |
Publisher: |
Bloomington, Ind. : Dept. of Marketing, School of Business, Indiana Univ. |
Subject: | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality |
Extent: | V, 98 S graph. Darst 28 cm |
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Conferences: | Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior ; 6 (Bloomington, Ind.) : 1981.10.01-02 |
Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Konferenzschrift |
Language: | English |
Notes: | Literaturangaben |
Source: | ECONIS - Online Catalogue of the ZBW |
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