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~person:"De Keyser, Arne"
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De Keyser, Arne
Stauss, Bernd
19
Thomas, Oliver
14
Pepels, Werner
11
Gustafsson, Anders
10
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
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Fellmann, Michael
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Van Vaerenbergh, Yves
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Hinterhuber, Hans H.
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Kumar, Anuj
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Helmke, Stefan
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McColl-Kennedy, Janet R.
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Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
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Sharma, Piyush
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Shin, Hyunju
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Sirianni, Nancy J.
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Söderlund, Magnus
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Collier, Joel E.
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Groth, Markus
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Journal of business research : JBR
2
Journal of service management
1
Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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1
Living and working with service robots : a TCCM analysis and considerations for future research
De Keyser, Arne
;
Kunz, Werner H.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 165-196
Persistent link: https://www.econbiz.de/10012880722
Saved in:
2
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
3
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
4
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
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