Living and working with service robots : a TCCM analysis and considerations for future research
Arne De Keyser and Werner H. Kunz
| Year of publication: |
2022
|
|---|---|
| Authors: | De Keyser, Arne ; Kunz, Werner H. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 33.2022, 2, p. 165-196
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| Subject: | AI | Artificial intelligence | Chatbot | Conversational agent | Robotics | Service encounter | Service robots | Künstliche Intelligenz | Roboter | Robot | Kundenservice | Customer service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-12-2021-0488 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012880722