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Qualitätsmanagement für den Kundenservice von Versicherungsunternehmen
Deutsch, Markus
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Minwegen, Julia
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Schipmann, Volker
- In:
Modernes Finanz- und Versicherungsmanagement
,
(pp. 265-299)
.
2010
Persistent link: https://www.econbiz.de/10003995003
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