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~person:"Dholakia, Utpal M."
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Dholakia, Utpal M.
Morwitz, Vicki G.
77
Morwitz, Vicki
34
Chandon, Pierre
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Thomas, Manoj
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Ülkümen, Gülden
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Morwitz, Vicki G
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MSI reports : working paper series
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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ECONIS (ZBW)
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Firm-sponsored satisfaction surveys : Positivity effects on customer purchase behavior? ; Report No. 04-121
Dholakia, Utpal M.
;
Morwitz, Vicki G.
;
Westbrook, Robert A.
- In:
MSI reports : working paper series
(
2004
)
4
,
pp. 95-112
Persistent link: https://www.econbiz.de/10002708038
Saved in:
2
Firm-sponsored satisfaction surveys : Positivity effects on customer purchase behavior? ; Report No. 04-121
Dholakia, Utpal M.
;
Morwitz, Vicki G.
;
Westbrook, Robert A.
- In:
MSI reports : working paper series
(
2004
)
4
,
pp. 95-112
Persistent link: https://www.econbiz.de/10009893424
Saved in:
3
The Scope and Persistence of Mere-Measurement Effects: Evidence from a Field Study of Customer Satisfaction Measurement
Dholakia, Utpal M.
;
Morwitz, Vicki G.
- In:
Journal of consumer research : JCR ; an …
29
(
2002
)
2
,
pp. 159-167
Persistent link: https://www.econbiz.de/10006653799
Saved in:
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