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~person:"Diller, Hermann"
~person:"Smith, Alan D."
~subject:"Dienstleistungsmarketing"
~subject:"Qualitätsmanagement"
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Dienstleistungsmarketing
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Beziehungsmarketing
51
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Diller, Hermann
Smith, Alan D.
Bruhn, Manfred
20
Stauss, Bernd
10
Grönroos, Christian
8
Helmig, Bernd
8
Lusch, Robert F.
6
Töpfer, Armin
5
Vargo, Stephen L.
5
Bitner, Mary Jo
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Dietrich, Martin
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Dwivedi, Yogesh Kumar
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Huber, Frank
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Alexander Joseph Ibnu Wibowo
3
Baglieri, Enzo
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Baron, Steve
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Benkenstein, Martin
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Choi, Beom Joon
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Corsten, Hans
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Fargnoli, Mario
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Gremler, Dwayne D.
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Jaakkola, Elina
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Restuputri, Dian Palupi
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Shahin, Arash
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International journal of services and operations management
3
International journal of business information systems : IJBIS
1
Services marketing quarterly
1
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ECONIS (ZBW)
5
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1
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
2
Retail managers' perpectives on the effectiveness of corporate e-personalisation initatives
Smith, Alan D.
- In:
International journal of business information systems : …
8
(
2011
)
3
,
pp. 211-246
Persistent link: https://www.econbiz.de/10009312592
Saved in:
3
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
4
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
5
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
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