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~person:"Dixon, Matthew"
~person:"Söderlund, Magnus"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsmarketing"
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Customer satisfaction
Dienstleistungsmarketing
Customer service
13
Kundenservice
13
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Beziehungsmarketing
4
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4
Service encounters
4
Consumer behaviour
3
Konsumentenverhalten
3
Arbeitszufriedenheit
2
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Dienstleistungssektor
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Emotion
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Job satisfaction
2
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Service industry
2
Service workers
2
Success factor
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Anforderungsprofil
1
Arbeitsverhalten
1
Burnout
1
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Customer retention
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Elderly people
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Emotional display behaviors
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Employee burnout
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Employee happiness
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Ethics
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Ethik
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Dixon, Matthew
Söderlund, Magnus
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Gouthier, Matthias
7
Mattila, Anna S.
7
Barnes, Donald C.
6
Collier, Joel E.
6
Sharma, Piyush
6
Shin, Hyunju
6
Gruber, Thorsten
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Stauss, Bernd
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Gelbrich, Katja
4
Hinterhuber, Hans H.
4
Laakmann, Kai
4
Medler-Liraz, Hana
4
Pepels, Werner
4
Sirianni, Nancy J.
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Witell, Lars
4
Alkire, Linda
3
Beatty, Sharon E.
3
Berthon, Pierre R.
3
Bonfanti, Angelo
3
Brady, Michael K.
3
Cambra-Fierro, Jesús
3
Casidy, Riza
3
Chiguvi, Douglas
3
De Keyser, Arne
3
Fan, Alei
3
Georgiev, Marin
3
Gremler, Dwayne D.
3
Grewal, Dhruv
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Journal of retailing and consumer services
3
Harvard business review : HBR
1
Journal of service management
1
Technological forecasting & social change : an international journal
1
The international review of retail, distribution and consumer research
1
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ECONIS (ZBW)
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1
Happy to see you : the positive effects of in-store service encounters on the satisfaction of older consumers
Berg, Hanna
;
Liljedal, Karina T.
;
Söderlund, Magnus
; …
- In:
The international review of retail, distribution and …
33
(
2023
)
5
,
pp. 479-493
Persistent link: https://www.econbiz.de/10014558954
Saved in:
2
Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus
- In:
Technological forecasting & social change : an …
196
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
Saved in:
3
Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012171941
Saved in:
4
Reinventing customer service : how T-Mobile achieved record levels of quality and productivity
Dixon, Matthew
- In:
Harvard business review : HBR
96
(
2018
)
6
,
pp. 82-90
Persistent link: https://www.econbiz.de/10011942155
Saved in:
5
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
6
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
7
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
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