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~person:"Dong, Yun"
~subject:"Arbeitsverhalten"
~subject:"Kundenservice"
~type:"article"
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Arbeitsverhalten
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Customer service
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Dienstleistungsqualität
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1
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Customer incivility
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Dong, Yun
Bakker, Arnold B.
6
Lyu, Yijing
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Kwan, Ho Kwong
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Ye, Yijiao
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Liu, Yan
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Zhao, Shuming
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Zhou, Xing
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Bizzi, Lorenzo
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Chen, Mengyuan
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Chen, Zhijun
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Cheng, Bao
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Gawke, Jason C.
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Jawahar, I. M.
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Liguori, Eric W.
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Ma, Jie
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Mansor, Zuraina Dato’
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Matsuo, Makoto
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Muldoon, Jeffrey
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International journal of hospitality management
1
Journal of hospitality marketing & management
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ECONIS (ZBW)
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Examining the spillover effects of problems at home on
proactive
customer service performance in the hospitality industry : the overlooked side of the work-family interface
Cheng, Bao
;
Guo, Gongxing
;
Dong, Yun
;
Peng, Yan
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 354-372
Persistent link: https://www.econbiz.de/10012513777
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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