Examining the spillover effects of problems at home on proactive customer service performance in the hospitality industry : the overlooked side of the work-family interface
Year of publication: |
2021
|
---|---|
Authors: | Cheng, Bao ; Guo, Gongxing ; Dong, Yun ; Peng, Yan |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 30.2021, 3, p. 354-372
|
Subject: | home-work segmentation preferences | proactive customer service performance | Problems at home | thriving at work | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Familie-Beruf | Work-life balance | Gastgewerbe | Hospitality industry |
-
Abuelhassan Elshazly Abuelhassan, (2022)
-
Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan, (2019)
-
Zhao, Xinyuan, (2013)
- More ...
-
When targets strike back : how negative workplace gossip triggers political acts by employees
Cheng, Bao, (2022)
-
Does customer incivility undermine employees' service performance?
Cheng, Bao, (2020)
-
Negative workplace gossip and targets' subjective well-being : a moderated mediation model
Cheng, Bao, (2023)
- More ...