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~person:"Edvardsson, Bo"
~person:"Fürst, Andreas"
~person:"Homburg, Christian"
~subject:"Beschwerdemanagement"
~subject:"Kundenmanagement"
~subject:"Kundenorientierung"
~subject:"Service industry"
~subject:"Vertrieb"
~type_genre:"Aufsatz in Zeitschrift"
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Subject
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Beschwerdemanagement
Kundenmanagement
Kundenorientierung
Service industry
Vertrieb
Beziehungsmarketing
46
Relationship marketing
46
Lieferantenmanagement
22
Supplier relationship management
22
Consumer behaviour
21
Dienstleistungsqualität
21
Konsumentenverhalten
21
Service quality
21
Theorie
21
Theory
21
Deutschland
19
Germany
19
Customer satisfaction
18
Innovation
18
Kundenzufriedenheit
18
Marketing management
17
Marketingmanagement
17
Betriebliche Wertschöpfung
12
Dienstleistung
12
Innovation management
12
Innovationsmanagement
12
New product development
12
Produktentwicklung
12
Services
12
Value creation
12
Business-to-business marketing
11
Complaint management
11
B-to-B-Marketing
10
Dienstleistungssektor
10
Salespeople
10
Verkaufspersonal
10
Erfolgsfaktor
9
Strategic management
9
Strategisches Management
9
Success factor
9
Business services
8
Service-Dominant Logic
8
Service-dominant logic
8
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Online availability
All
Undetermined
8
Free
2
Type of publication
All
Article
24
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
24
Graue Literatur
16
Non-commercial literature
16
Arbeitspapier
10
Working Paper
10
Aufsatz im Buch
9
Book section
9
Hochschulschrift
9
Aufsatzsammlung
7
Collection of articles of several authors
7
Sammelwerk
7
Thesis
5
Guidebook
4
Ratgeber
4
Handbook
3
Handbuch
3
Bibliografie enthalten
2
Bibliography included
2
Case study
1
Company information
1
Fallstudie
1
Firmeninformation
1
Lehrbuch
1
Textbook
1
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Language
All
English
21
German
3
Author
All
Edvardsson, Bo
Fürst, Andreas
Homburg, Christian
Mattila, Anna S.
26
Kowalkowski, Christian
17
Grégoire, Yany
16
McColl-Kennedy, Janet R.
16
Witell, Lars
14
Brady, Michael K.
11
Gallouj, Fai͏̈z
11
Walsh, Gianfranco
11
Gebauer, Heiko
10
Gelbrich, Katja
10
Guchait, Priyanko
10
Gustafsson, Anders
10
Jang, Soocheong
10
Rahman, Zillur
10
Svensson, Göran
10
Tronvoll, Bård
10
Wirtz, Jochen
10
Gruber, Thorsten
9
Kindström, Daniel
9
O'Cass, Aron
9
Raddats, Chris
9
Sparks, Beverley
9
Van Vaerenbergh, Yves
9
Casidy, Riza
8
Cheng, T. C. E.
8
MacQuilken, Lisa
8
Patterson, Paul G.
8
Ro, Heejung
8
Robertson, Nichola
8
Rubalcaba-Bermejo, Luis
8
Talib, Faisal
8
Tsarenko, Yelena
8
Vázquez Casielles, Rodolfo
8
Balaji, M. S.
7
Beatty, Sharon E.
7
Jaakkola, Elina
7
Luu Trong Tuan
7
Roschk, Holger
7
Sharma, Piyush
7
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Published in...
All
Journal of service management
5
Journal of business research : JBR
2
Journal of marketing
2
Managing service quality : MSQ ; an international journal
2
The journal of services marketing
2
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
1
Die Betriebswirtschaft : DBW
1
Journal of business economics : JBE
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing : ZFP ; journal of research and management
1
Marketing letters : a journal of research in marketing
1
Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
The journal of business & industrial marketing
1
The service industries journal
1
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Source
All
ECONIS (ZBW)
24
Showing
1
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10
of
24
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
2
Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
3
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
4
How platforms foster service innovations
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012290787
Saved in:
5
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
6
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
7
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
8
Innovation in service ecosystems : breaking, making, and maintaining institutionalized rules of resource integration
Koskela-Huotari, Kaisa
;
Edvardsson, Bo
;
Jonas, Julia M.
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2964-2971
Persistent link: https://www.econbiz.de/10011507869
Saved in:
9
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003986008
Saved in:
10
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
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