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~person:"Edvardsson, Bo"
~person:"Klaus, Philipp"
~subject:"Kundenintegration"
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Kundenintegration
Dienstleistungsqualität
39
Service quality
39
Beziehungsmarketing
21
Relationship marketing
21
Consumer behaviour
17
Customer satisfaction
17
Konsumentenverhalten
17
Kundenzufriedenheit
17
Customer experience
11
Beschwerdemanagement
7
Complaint management
7
Dienstleistung
7
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Customer service
6
Kundenservice
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Betriebliche Wertschöpfung
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Customer integration
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Dienstleistungssektor
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Schweden
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Service industry
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Value creation
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Customer value
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Gastronomie
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Kundenwert
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Luxury goods
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Luxusgüter
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Measurement
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Messung
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Service experience
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Service-Dominant Logic
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Service-dominant logic
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Tourism industry
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Tourismuswirtschaft
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Edvardsson, Bo
Klaus, Philipp
Le Nguyen Hau
7
Pham Ngoc Thuy
7
Hollebeek, Linda D.
6
Elg, Mattias
4
Engström, Jon
4
Mahr, Dominik
4
Palumbo, Rocco
4
Witell, Lars
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Berenguer Contrí, Gloria
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Auh, Seigyoung
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2
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Journal of service management
3
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
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Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
2
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
3
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
4
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
5
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
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