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~person:"Edvardsson, Bo"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
~type_genre:"Lehrbuch"
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Dienstleistungsmarketing
4
Services marketing
4
Service-Dominant Logic
3
Service-dominant logic
3
service-dominant logic
2
Betriebliche Wertschöpfung
1
Business process management
1
Consumer behaviour
1
Customer integration
1
Dienstleistung
1
Dienstleistungsinnovation
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Institutional economics
1
Institutional logic theory
1
Institutionenökonomik
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Konsumentenverhalten
1
Kundenintegration
1
Marketing theory
1
Marketingtheorie
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Organisatorischer Wandel
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Organizational change
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Product testing
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Produkttest
1
Prozessmanagement
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Service industry
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Service innovation
1
Service quality
1
Services
1
Value creation
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institutional arrangements
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practice theory
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service design
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service ecosystems perspective
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service systems
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transformation
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value creation practices
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Aufsatz in Zeitschrift
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Edvardsson, Bo
Bruhn, Manfred
20
Meffert, Heribert
17
Grönroos, Christian
13
Lusch, Robert F.
10
Vargo, Stephen L.
9
Hadwich, Karsten
7
Bitner, Mary Jo
6
Kleinaltenkamp, Michael
6
Zeithaml, Valarie A.
6
Gremler, Dwayne D.
5
Moser, H. R.
5
Boukis, Achilleas
4
Huang, Ming-Hui
4
Magnini, Vincent P.
4
Oyewole, Philemon
4
Woratschek, Herbert
4
Akaka, Melissa Archpru
3
Bateson, John E. G.
3
Berry, Leonard L.
3
Clow, Kenneth E.
3
Dev, Chekitan S.
3
Fisk, Raymond P.
3
Grove, Stephen J.
3
Gummesson, Evert
3
Gursoy, Dogan
3
Gustafsson, Anders
3
Harrington, Robert J.
3
Harris, Lloyd C.
3
Hoffman, K. Douglas
3
Khan, Kalim
3
Kowalkowski, Christian
3
Martin, Charles L.
3
McColl-Kennedy, Janet R.
3
Müller, Wolfgang
3
Ndubisi, Nelson Oly
3
Panwar, Tapish
3
Prentice, Catherine
3
Roy, Sanjit
3
Russell-Bennett, Rebekah
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International journal of quality and service sciences
1
Journal of service research
1
Managing service quality : MSQ ; an international journal
1
Marketing theory
1
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ECONIS (ZBW)
4
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1
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
2
Transforming form the goods to the service-dominant logic
Skålén, Per
;
Edvardsson, Bo
- In:
Marketing theory
16
(
2016
)
1
,
pp. 101-121
Persistent link: https://www.econbiz.de/10011494990
Saved in:
3
Why is service-dominant logic based service system better?
Edvardsson, Bo
;
Ng, Gloria
;
Min, Choo Zhi
;
Firth, Robert
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 171-190
Persistent link: https://www.econbiz.de/10009768459
Saved in:
4
Design dimensions of experience rooms for service test drives : case studies in several service contexts
Edvardsson, Bo
;
Enquist, Bo
;
Johnston, Robert
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 312-327
Persistent link: https://www.econbiz.de/10008655295
Saved in:
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