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~person:"Eriksson, Kent"
~person:"Girard, Tulay"
~person:"Hoffmann, Arvid O. I."
~person:"Roy, Sanjit Kumar"
~subject:"Customer satisfaction"
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Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Ganguli, Shirshendu
;
Roy, Sanjit Kumar
- In:
The international journal of bank marketing : IJBM
29
(
2011
)
2
,
pp. 168-189
Persistent link: https://www.econbiz.de/10009011820
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