Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Shirshendu Ganguli and Sanjit Kumar Roy
| Year of publication: |
2011
|
|---|---|
| Authors: | Ganguli, Shirshendu ; Roy, Sanjit Kumar |
| Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 29.2011, 2, p. 168-189
|
| Subject: | Privatkundengeschäft | Personal banking | Electronic Banking | Electronic banking | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Faktorenanalyse | Factor analysis | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009011820