//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Evanschitzky, Heiner"
~person:"Pepels, Werner"
~subject:"Germany"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Germany
Kundenzufriedenheit
Beziehungsmarketing
38
Relationship marketing
38
Customer satisfaction
15
Consumer behaviour
13
Konsumentenverhalten
13
Deutschland
9
Beschwerdemanagement
8
Complaint management
8
Dienstleistungsqualität
8
Service quality
8
Lieferantenmanagement
6
Supplier relationship management
6
Switching behaviour
4
Switching costs
4
Theorie
4
Theory
4
Wechselverhalten
4
B-to-B-Marketing
3
Brand management
3
Bundling strategy
3
Business-to-business marketing
3
Customer service
3
Kundenservice
3
Leistungsbündel
3
Markenführung
3
Marketing management
3
Marketingmanagement
3
Business organization
2
Customer value
2
Dienstleistungsmanagement
2
ICT industry
2
IKT-Sektor
2
Kundenbindungsprogramm
2
Kundenwert
2
Loyalty program
2
Market research
2
Marketing
2
Marktforschung
2
more ...
less ...
Online availability
All
Undetermined
2
Free
1
Type of publication
All
Article
17
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Aufsatz im Buch
6
Book section
6
Collection of articles of several authors
3
Handbook
3
Handbuch
3
Sammelwerk
3
Case study
2
Fallstudie
2
Accompanied by computer file
1
Elektronischer Datenträger als Beilage
1
more ...
less ...
Language
All
German
13
English
8
Author
All
Evanschitzky, Heiner
Pepels, Werner
Homburg, Christian
51
Bruhn, Manfred
42
Huber, Frank
35
Han, Heesup
33
Bauer, Hans H.
26
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Wiedmann, Klaus-Peter
18
Herrmann, Andreas
17
Stauss, Bernd
16
Stock-Homburg, Ruth
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Piller, Frank T.
15
Töpfer, Armin
15
Aksoy, Lerzan
14
Foscht, Thomas
14
Günter, Bernd
14
Mittal, Vikas
14
Swoboda, Bernhard
14
Walsh, Gianfranco
14
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Hammerschmidt, Maik
12
Hinterhuber, Hans H.
12
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Wieseke, Jan
12
Ahlert, Dieter
11
Balaji, M. S.
11
Bayón, Tomás
11
Benkenstein, Martin
11
Fürst, Andreas
11
Keiningham, Timothy
11
Krafft, Manfred
11
more ...
less ...
Published in...
All
Journal of retailing
3
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
Die Betriebswirtschaft : DBW
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Heidelberger Fachbücher für Praxis und Studium
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business economics : JBE
1
Journal of business research : JBR
1
Journal of marketing management : MM
1
Marketing letters : a journal of research in marketing
1
SpringerLink / Bücher
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
more ...
less ...
Source
All
ECONIS (ZBW)
21
Showing
1
-
10
of
21
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Strengthening the satisfaction loyalty link : the role of relational switching costs
Evanschitzky, Heiner
;
Stan, Valentina
;
Nagengast, Liane
- In:
Marketing letters : a journal of research in marketing
33
(
2022
)
2
,
pp. 293-310
Persistent link: https://www.econbiz.de/10013273047
Saved in:
2
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
3
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
4
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
5
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
6
New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane
;
Evanschitzky, Heiner
;
Blut, Markus
; …
- In:
Journal of retailing
90
(
2014
)
3
,
pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
Saved in:
7
Grundzüge des Beschwerdemanagements
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 80-93)
.
2013
Persistent link: https://www.econbiz.de/10009672136
Saved in:
8
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
9
Qualitäts- und Zufriedenheitsmessung als CRM Basis
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 23-49)
.
2013
Persistent link: https://www.econbiz.de/10014546728
Saved in:
10
Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Die Betriebswirtschaft : DBW
70
(
2010
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->