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~person:"Fürst, Andreas"
~person:"Nicholls, Richard"
~subject:"Bundling strategy"
~subject:"Krankenhaus"
~subject:"Relationship marketing"
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Bundling strategy
Krankenhaus
Relationship marketing
Dienstleistungsmanagement
6
Service management
6
Beziehungsmarketing
5
Beschwerdemanagement
2
Bibliometrics
2
Bibliometrie
2
Complaint management
2
Customer analysis
2
Deutschland
2
Dienstleistungsmarketing
2
Germany
2
Kundenanalyse
2
Mehrebenenanalyse
2
Multi-level analysis
2
Services marketing
2
CCI management
1
Consumer behaviour
1
Cross-cultural management
1
Customer integration
1
Customer-to-customer interaction (CCI)
1
Customers
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Extended customer encounter
1
Gastgewerbe
1
Hospitality industry
1
Interkulturelles Management
1
Konsumentenverhalten
1
Kunden
1
Kundenintegration
1
Kundenmanagement
1
Literature review
1
Marketing
1
Other customers
1
Research agenda
1
Service industry
1
Service quality
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5
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Fürst, Andreas
Nicholls, Richard
Bruhn, Manfred
10
Stauss, Bernd
10
Gebauer, Heiko
5
Aflaki, Sam
4
Baglieri, Enzo
4
Chase, Richard B.
4
Hadwich, Karsten
4
Kowalkowski, Christian
4
Popescu, Ioana
4
Sydow, Jörg
4
Angelis, Jannis
3
Gouthier, Matthias H. J.
3
Gustafsson, Anders
3
Heinonen, Kristina
3
Hoefert, Hans-Wolfgang
3
Luczak, Holger
3
Maas, Peter
3
Parry, Glenn
3
Pfannstiel, Mario A.
3
Rasche, Christoph
3
Strandvik, Tore
3
Weinmann, Markus
3
Wildemann, Horst
3
Altinay, Levent
2
Amorim, Marlene
2
Ashkanasy, Neal M.
2
Balderjahn, Ingo
2
Berry, Leonard L.
2
Burr, Wolfgang
2
Cassack, Ingo
2
Cheung, Fung Yi Millissa
2
Dasu, Sriram
2
Edvardsson, Bo
2
Freiling, Jörg
2
Ganz, Walter
2
Graf, Albert
2
Grönfeldt, Svafa
2
Grönroos, Christian
2
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A Research Agenda for Service Marketing
1
International journal of contemporary hospitality management
1
Journal of the Academy of Marketing Science
1
Prace habilitacyjne / Akademia Ekonomiczna w Poznaniu
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
Source
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ECONIS (ZBW)
5
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The future of research on customer-to-customer interaction (CCI)
Nicholls, Richard
- In:
A Research Agenda for Service Marketing
,
(pp. 183-221)
.
2024
Persistent link: https://www.econbiz.de/10014517969
Saved in:
2
Customer-to-customer interaction (CCI) : a cross-cultural perspective
Nicholls, Richard
- In:
International journal of contemporary hospitality management
23
(
2011
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10009154087
Saved in:
3
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003986008
Saved in:
4
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
Saved in:
5
Interactions between service customers : managing on-site customer-to-customer interactions for service advantage
Nicholls, Richard
-
2005
Persistent link: https://www.econbiz.de/10003224823
Saved in:
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