Interactions between service customers : managing on-site customer-to-customer interactions for service advantage
Richard Nicholls
| Year of publication: |
2005
|
|---|---|
| Authors: | Nicholls, Richard |
| Publisher: |
Poznań : Wydawn. Akad. Ekonomicznej w Poznaniu |
| Subject: | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Dienstleistungsmarketing | Services marketing | Dienstleistungsmanagement | Service management | Kunden | Customers | Beziehungsmarketing | Relationship marketing | Marketing | Kundenmanagement |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | 272 S Ill., graph. Darst |
|---|---|
| Series: | Prace habilitacyjne / Akademia Ekonomiczna w Poznaniu. - Poznań : Wydawn. Akad. Ekonomicznej w Poznaniu, ISSN 1642-3119, ZDB-ID 2240640-2. - Vol. 21 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Graue Literatur ; Non-commercial literature |
| Language: | English |
| ISBN: | 83-7417-116-2 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003224823