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~person:"Fang, Wenchang"
~person:"Töpfer, Armin"
~subject:"Customer satisfaction"
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Fang, Wenchang
Töpfer, Armin
Stanworth, James O.
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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The service industries journal
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ECONIS (ZBW)
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The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui
;
Fang, Wenchang
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
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2
Mitarbeiterzufriedenheit
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 913-923)
.
2008
Persistent link: https://www.econbiz.de/10003708775
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