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~person:"Ferrand, Yann B."
~person:"He, Zhen"
~subject:"Hospital"
~type_genre:"Amtsdruckschrift"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Bibliography included"
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Search: subject_exact:"Quality function deployment"
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Hospital
Quality management
22
Qualitätsmanagement
22
Dienstleistungsqualität
6
Krankenhaus
6
Service quality
6
Industrie
5
Innovation
5
Manufacturing industries
5
quality management
5
Corporate culture
4
Customer satisfaction
4
Kundenzufriedenheit
4
Nigeria
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Product quality
4
Produktqualität
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Unternehmenskultur
4
Business process management
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Lieferkette
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Measurement
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Ferrand, Yann B.
He, Zhen
McFadden, Kathleen L.
9
Gowen, Charles, III.
7
Antony, Jiju
5
Bhat, Shreeranga
5
Cudney, Elizabeth A.
4
Fredendall, Lawrence D.
4
Gijo, E. V.
4
Johnson, Dana M.
4
Lee, Jung Young
4
Prybutok, Victor R.
4
Russell, Roberta S.
4
Sweis, Rateb J.
4
Chakraborty, Subhajit
3
Fitzgerald, Gerard
3
Gremyr, Ida
3
Jnanesh, N. A.
3
Kaynak, Hale
3
Shortell, Stephen M.
3
Swarnakar, Vikas
3
Tucker, Anita L.
3
Al-Dweik, Ghadeer
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Ballardie, Ruth
2
Bamber, Greg
2
Bartram, Timothy
2
Bernardo, Vitor Zanetti
2
Burgess, James Francis
2
Capolupo, Nicola
2
Choi, Yunsik
2
Ciasullo, Maria Vincenza
2
Costa, Ana Sara
2
Crema, Maria
2
Davis, Mark
2
Deakins, Eric
2
Dey, Prasanta Kumar
2
Dietrich, Martin
2
Figueira, José Rui
2
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Quality management journal : QMJ
3
International journal of production research
1
International journal of quality and service sciences
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
6
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1
Separate rooms for patient induction, case set-up and breakdown : innovative operating room turnover through quality management
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Taaffe, Kevin
; …
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 3-24
Persistent link: https://www.econbiz.de/10014545224
Saved in:
2
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
3
An integrated approach for evaluating hospital service quality with linguistic preferences
Li, Xiaobing
;
He, Zhen
- In:
International journal of production research
59
(
2021
)
6
,
pp. 1776-1790
Persistent link: https://www.econbiz.de/10012501183
Saved in:
4
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
5
Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study
Xiong, Jingjing
;
He, Zhen
;
Ke, Ben
;
Zhang, Min
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 465-478
Persistent link: https://www.econbiz.de/10011579814
Saved in:
6
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
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