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~person:"Filieri, Raffaele"
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Filieri, Raffaele
Javornik, Ana
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Psychology & Marketing
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ECONIS (ZBW)
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"Don't forget that others are watching, too!" : the effect of conversational human voice and reply length on observers' perception of complaint handling in social media
Javornik, Ana
;
Filieri, Raffaele
;
Gumann, Ralph
- In:
Journal of interactive marketing : a quarterly …
50
(
2020
),
pp. 100-119
Persistent link: https://www.econbiz.de/10012289424
Saved in:
2
Environmentally framed eWOM messages of different valence : The role of environmental concerns, moral norms, and product environmental impact
Filieri, Raffaele
;
Javornik, Ana
;
Hang, Haiming
; …
- In:
Psychology & Marketing
38
(
2020
)
3
,
pp. 431-454
Persistent link: https://www.econbiz.de/10012407486
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