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~person:"Fischer, Thomas M."
~person:"Gelbrich, Katja"
~person:"Helmke, Stefan"
~subject:"Kosten-Nutzen-Analyse"
~subject:"Profit determination"
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Kosten-Nutzen-Analyse
Profit determination
Beziehungsmarketing
42
Relationship marketing
42
Kundenmanagement
25
Unternehmen
16
Deutschland
15
Germany
15
Theorie
13
Theory
13
Lieferantenmanagement
10
Organisatorischer Wandel
10
Organizational change
10
Supplier relationship management
10
Einführung
9
Implementation
9
Customer service
8
Kundenservice
8
Beschwerdemanagement
7
Business process management
7
Kundenbindung
7
Prozessmanagement
7
Complaint management
6
Beziehungsmanagement
5
Cost-benefit analysis
5
Kundenzufriedenheit
5
Customer satisfaction
4
Kundenorientierung
4
Kundenwert
4
Betriebliches Bildungsmanagement
3
Controlling
3
Cost accounting
3
Customer value
3
Employer-provided training
3
Kostenrechnung
3
Budgetierung
2
Competitive strategy
2
Consumer behaviour
2
Customer integration
2
Electrical industry
2
Elektroindustrie
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German
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Fischer, Thomas M.
Gelbrich, Katja
Helmke, Stefan
Günter, Bernd
8
Helm, Sabrina
8
Uebel, Matthias
3
Eggert, Andreas
2
Giloth, Mathias
2
Haenlein, Michael
2
Hansen, Ursula
2
Kaplan, Andreas M.
2
Krafft, Manfred
2
Müller, Stefan
2
Ney, Michael
2
Reichenbach, Martin
2
Schmöller, Petra
2
Annutsch, Pierre
1
Argouslidis, Paraskevas C.
1
Baier, Daniel
1
Baltas, George
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Barth, Klaus
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Barth, Wolfgang
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Clemente-Císar, M.
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Dzienziol, Jochen
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Erfort, Mathias
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Eric, Shum
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Fleig, Jürgen
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Giner-Bosch, V.
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Haller, Matthias
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Hammerschmidt, Maik
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Arbeitspapier / HHL, Leipzig Graduate School of Management
1
Gabler-Edition Wissenschaft / Schriftenreihe der Handelshochschule Leipzig
1
Operations research proceedings 2001 : selected papers of the International Conference on Operations Research (OR 2001) ; Duisburg, September 3-5, 2001 ; with 38 tables
1
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ECONIS (ZBW)
5
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1
Systematische Kosten- und Nutzenbewertung für CRM-Systeme
Uebel, Matthias
;
Helmke, Stefan
- In:
Effektives Customer Relationship Management : …
,
(pp. 229-242)
.
2017
Persistent link: https://www.econbiz.de/10011599199
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2
Analyse der Wirtschaftlichkeit von CRM-Lösungen
Uebel, Matthias
;
Helmke, Stefan
- In:
Effektives Customer Relationship Management : …
,
(pp. 311-324)
.
2013
Persistent link: https://www.econbiz.de/10014546742
Saved in:
3
Kunden-Controlling : Management Summary einer empirischen Untersuchung in der Elektroindustrie
Fischer, Thomas M.
;
Schmöller, Petra
-
2001
Persistent link: https://www.econbiz.de/10001675001
Saved in:
4
Kunden-Controlling : theoretische Fundierung und empirische Erkenntnisse
Schmöller, Petra
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001619546
Saved in:
5
Acquisition of high-value customers for automotive banks
Müller, Stefan
;
Gelbrich, Katja
- In:
Operations research proceedings 2001 : selected papers …
,
(pp. 93-100)
.
2002
Persistent link: https://www.econbiz.de/10001677472
Saved in:
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