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~person:"Fougère, Denis"
~person:"Lynn, Michael"
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
~type:"article"
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Search: subject_exact:"Restaurant industry"
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Consumer behaviour
Gastronomie
36
Restaurant industry
36
Konsumentenverhalten
22
Dienstleistungsqualität
13
Service quality
13
Tipping behaviour
13
Trinkgeld
13
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
6
Relationship marketing
6
Corporate Social Responsibility
5
Corporate social responsibility
5
Hotel industry
5
Hotellerie
5
consumer behavior
5
USA
4
United States
4
CSR
3
Ethnic group
3
Ethnische Gruppe
3
Experiment
3
Gastgewerbe
3
Hospitality industry
3
Social status
3
Sozialer Status
3
Advertising
2
Beschwerdemanagement
2
Brand management
2
Complaint management
2
Leistungsentgelt
2
Luxury goods
2
Luxusgüter
2
Markenführung
2
Mindestlohn
2
Minimum wage
2
Performance pay
2
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2
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22
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22
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22
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Fougère, Denis
Lynn, Michael
Mattila, Anna S.
Jang, Soocheong
30
Line, Nathaniel D.
18
Han, Heesup
14
Hanks, Lydia
14
Kim, Jong-Hyeong
12
Song, Hanqun
12
DiPietro, Robin B.
11
Guéguen, Nicolas
11
Jacob, Céline
11
Jeong, EunHa
9
Kim, Eojina
8
Liu, Qing
8
Namkung, Young
8
Zhang, Lu
8
Brewster, Zachary W.
7
Hwang, Jinsoo
7
Kang, Juhee
7
Peng, Norman
7
Ryu, Kisang
7
Tang, Liang
7
Filimonau, Viachaslau
6
Hyun, Sunghyup Sean
6
Kim, Woo Gon
6
Lu, Lu
6
Magnini, Vincent P.
6
Qu, Hailin
6
Raab, Carola
6
Seo, Soobin
6
Wang, Yao-Chin
6
Wu, Luorong
6
Ahn, Jiseon
5
Bilgihan, Anil
5
Chen, Annie Huiling
5
Cho, Meehee
5
Ha, Hong Youl
5
Huan, Tzung-cheng
5
Hwang, Johye
5
Jang, Yoon Jung
5
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International journal of hospitality management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Cornell hospitality quarterly : CQ
3
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
The Cornell hospitality quarterly
2
International journal of revenue management : IJRM
1
Journal of business research : JBR
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
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ECONIS (ZBW)
22
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1
Service sweethearting : an effective way to increase tips?
Lynn, Michael
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014439935
Saved in:
2
How tip credits affect consumer tipping behavior
Lynn, Michael
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-4
Persistent link: https://www.econbiz.de/10013209299
Saved in:
3
Ethnic restaurants : bringing uniqueness to the table through handwriting
Chen, Feier
;
Liu, Qing
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
63
(
2022
)
4
,
pp. 465-478
Persistent link: https://www.econbiz.de/10013387220
Saved in:
4
In darkness we seek light : the impact of focal and general lighting designs on customers' approach intentions toward restaurants
Wu, Luorong
;
He, Zeya
;
King, Ceridwyn
;
Mattila, Anna S.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425246
Saved in:
5
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
6
Healthy taste of high status : signaling status at restaurants
Shin, Joongwon
;
Mattila, Anna S.
- In:
The Cornell hospitality quarterly
61
(
2020
)
1
,
pp. 40-52
Persistent link: https://www.econbiz.de/10012158120
Saved in:
7
Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of business research : JBR
98
(
2019
),
pp. 289-298
Persistent link: https://www.econbiz.de/10012007243
Saved in:
8
The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin
;
Yang, Hyunjoo
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
3
,
pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
Saved in:
9
Consumer response to authentic-language versus English-language menu labeling in ethnic dining
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
2
,
pp. 125-134
Persistent link: https://www.econbiz.de/10011865490
Saved in:
10
The impact of fellow consumers’ presence, appeal type, and action observability on consumers’ donation behaviors
Wu, Luorong
;
Gao, Yixing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10011731140
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