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~person:"Gallino, Santiago"
~subject:"Konsumentenverhalten"
~subject:"Service quality"
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Service quality
Online retailing
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Online-Handel
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Retail trade
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online retail
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retail operations
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omnichannel retailing
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experience attributes
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marketing-operations interface
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Gallino, Santiago
Usman, Osly
19
Kumar, Dr. Vinay
15
Kalia, Prateek
14
Kukar-Kinney, Monika
13
Law, Chun Hung Roberts
13
Bauer, Hans H.
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Rabinovich, Elliot
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Ba, Sulin
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Baier, Daniel
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Benbasat, Izak
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Breugelmans, Els
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Chung, Namho
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Dennis, Charles
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Forsythe, Sandra
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Hackl, Franz
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Khare, Arpita
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Kim, Minjeong
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Laroche, Michel
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McManus, Brian
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Pavlou, Paul A.
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Winter-Ebmer, Rudolf
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Akram, Umair
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Bhatnagar, Amit
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Campo, Katia
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Cebollada, Javier
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Choi, Jeonghye
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Dertwinkel-Kalt, Markus
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Dwivedi, Yogesh Kumar
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Elfenbein, Daniel W.
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Ghose, Anindya
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Köster, Mats
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Liu, Yong
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Richard, Marie-Odile
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Román, Sergio
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Sajad Rezaei
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Schramm-Klein, Hanna
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Silva, Susana C.
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Management science : journal of the Institute for Operations Research and the Management Sciences
2
Journal of marketing research
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Operations research
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ECONIS (ZBW)
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Need for speed : the impact of in-process delays on customer behavior in online retail
Gallino, Santiago
;
Karacaoglu, Nil
;
Moreno, Antonio
- In:
Operations research
71
(
2023
)
3
,
pp. 876-894
Persistent link: https://www.econbiz.de/10014309090
Saved in:
2
Customer supercharging in experience-centric channels
Bell, David R.
;
Gallino, Santiago
;
Moreno, Antonio
- In:
Management science : journal of the Institute for …
66
(
2020
)
9
,
pp. 4096-4107
Persistent link: https://www.econbiz.de/10012297783
Saved in:
3
The value of rapid delivery in omnichannel retailing
Fisher, Marshall L.
;
Gallino, Santiago
;
Xu, Joseph Jiaqi
- In:
Journal of marketing research
56
(
2019
)
5
,
pp. 732-748
Persistent link: https://www.econbiz.de/10012177633
Saved in:
4
Competition-based dynamic pricing in online retailing : a methodology validated with field experiments
Fisher, Marshall L.
;
Gallino, Santiago
;
Li, Jun
- In:
Management science : journal of the Institute for …
64
(
2018
)
6
,
pp. 2496-2514
Persistent link: https://www.econbiz.de/10011878949
Saved in:
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