Need for speed : the impact of in-process delays on customer behavior in online retail
Year of publication: |
2023
|
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Authors: | Gallino, Santiago ; Karacaoglu, Nil ; Moreno, Antonio |
Published in: |
Operations research. - Linthicum, Md. : INFORMS, ISSN 1526-5463, ZDB-ID 2019440-7. - Vol. 71.2023, 3, p. 876-894
|
Subject: | service operations | Special Issue on Behavioral Queueing Science | abandonment | in-process delays | online retail | website speed | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Website | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Warteschlangentheorie | Queueing theory |
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