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~person:"Gaynor, Martin"
~person:"Sreejesh, S."
~subject:"Customer satisfaction"
~subject:"Price regulation"
~subject:"United Kingdom"
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Customer satisfaction
Price regulation
United Kingdom
Dienstleistungsqualität
34
Service quality
34
Gesundheitswesen
21
Health care system
21
Consumer behaviour
17
Konsumentenverhalten
17
Hospital
16
Krankenhaus
16
Großbritannien
13
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10
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9
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9
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7
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1997-2006
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Brand image
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Gaynor, Martin
Sreejesh, S.
Han, Heesup
34
Propper, Carol
32
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Gravelle, Hugh
20
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Bloom, Nicholas
15
Balaji, M. S.
14
Shahin, Arash
14
Van Reenen, John
14
McColl-Kennedy, Janet R.
13
Söderlund, Magnus
13
Bilgihan, Anil
12
Seiler, Stephan
12
Siciliani, Luigi
12
Grégoire, Yany
11
Gustafsson, Anders
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Santos, Rita
10
Sparks, Beverley
10
Su, LuJun
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
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2
International journal of hospitality management
2
Journal of strategic marketing
2
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2
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1
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1
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Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
24
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1
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
2
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
3
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
4
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
5
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
6
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
7
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
8
Can governments do it better? : merger mania and hospital outcomes in the English NHS
Gaynor, Martin
;
Laudicella, Mauro
;
Propper, Carol
-
2012
Persistent link: https://www.econbiz.de/10009487723
Saved in:
9
Free to choose? : reform and demand response in the English national health service
Gaynor, Martin
;
Propper, Carol
;
Seiler, Stephan
-
2012
Persistent link: https://www.econbiz.de/10009671323
Saved in:
10
Free to choose : reform and demand response in the English natiional health service
Gaynor, Martin
;
Propper, Carol
;
Seilrer, Stephan
-
2012
Persistent link: https://www.econbiz.de/10009684960
Saved in:
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