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~person:"Georgi, Dominik"
~person:"Sheth, Jagdish N."
~source:"econis"
~subject:"Customer satisfaction"
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Search: subject:"relationship marketing"
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Customer satisfaction
Beziehungsmarketing
56
Relationship marketing
56
Marketing theory
11
Marketingtheorie
11
Customer value
8
Dienstleistungsqualität
8
Kundenwert
8
Lieferantenmanagement
8
Service quality
8
Supplier relationship management
8
Theorie
7
Theory
7
Consumer behaviour
6
Konsumentenverhalten
6
Deutschland
5
Einzelhandel
5
Germany
5
Kundenmanagement
5
Kundenzufriedenheit
5
Marketing
5
Marketing management
5
Marketingmanagement
5
Retail trade
5
Bank marketing
4
Bankmarketing
4
Beziehungsmanagement
3
Online retailing
3
Online-Handel
3
Social Web
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Social web
3
Betriebliche Wertschöpfung
2
Business services
2
Controlling
2
Coronavirus
2
Customer experience
2
Customer service
2
E-commerce
2
Economic effectiveness
2
Electronic Commerce
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Georgi, Dominik
Sheth, Jagdish N.
Han, Heesup
32
Homburg, Christian
22
Mattila, Anna S.
20
Prentice, Catherine
19
Svensson, Göran
19
Gil Saura, Irene
15
Aksoy, Lerzan
14
Mittal, Vikas
14
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Kim, Wansoo
12
Klaus, Philipp
12
Stock-Homburg, Ruth
12
Balaji, M. S.
11
Evanschitzky, Heiner
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Wieseke, Jan
11
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Bruhn, Manfred
10
McColl-Kennedy, Janet R.
10
Töpfer, Armin
10
Van Vaerenbergh, Yves
10
Casidy, Riza
9
Grégoire, Yany
9
Izogo, Ernest Emeka
9
Jang, Soocheong
9
Khan, Imran
9
Larivière, Bart
9
Park, Jungkun
9
Ringle, Christian M.
9
Roberts-Lombard, Mornay
9
Roschk, Holger
9
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Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
2
Journal of business research : JBR
1
Journal of service management
1
Marketing : ZFP ; journal of research and management
1
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ECONIS (ZBW)
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1
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
2
The enhanced loyalty drivers of customers acquired through referral reward programs
Ramaseshan, B.
;
Wirtz, Jochen
;
Georgi, Dominik
- In:
Journal of service management
28
(
2017
)
4
,
pp. 687-706
Persistent link: https://www.econbiz.de/10011731220
Saved in:
3
Kundenorientiertes Controlling von Corporate Shared Services durch interne Kundenbarometer
Bruhn, Manfred
;
Georgi, Dominik
- In:
Corporate Shared Services : Bereitstellung von …
,
(pp. 171 - 190)
.
2008
Persistent link: https://www.econbiz.de/10014559687
Saved in:
4
Dynamik von Kundenerwartungen im Dienstleistungsprozess : empirische Befunde eines experimentellen Designs zur Bildung und Wirkung von Erwartungen
Bruhn, Manfred
;
Richter, Mark
;
Georgi, Dominik
- In:
Marketing : ZFP ; journal of research and management
28
(
2006
)
2
,
pp. 116-133
Persistent link: https://www.econbiz.de/10003318529
Saved in:
5
Kundenorientiertes Controlling von Corporate-Shared-Services durch interne Kundenbarometer
Bruhn, Manfred
;
Georgi, Dominik
- In:
Corporate Shared Services : Bereitstellung von …
,
(pp. 175-194)
.
2006
Persistent link: https://www.econbiz.de/10003368253
Saved in:
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