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~person:"Gerpott, Torsten J."
~subject:"Customer satisfaction"
~subject:"Innovation adoption"
~subject:"Mobile business"
~subject:"Service quality"
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Search: subject_exact:"Mobilkommunikation"
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Customer satisfaction
Innovation adoption
Mobile business
Service quality
Mobilkommunikation
29
Mobile communications
27
Deutschland
18
Germany
17
Consumer behaviour
10
Konsumentenverhalten
10
Beziehungsmarketing
6
Relationship marketing
6
Internet
5
Kundenzufriedenheit
4
Mobile Business
4
Telecommunications industry
4
Telekommunikationssektor
4
Access regulation
3
Netzregulierung
3
Auslandsinvestition
2
Competition
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E-commerce
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Electronic Commerce
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Empirical method
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Foreign investment
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Frequenzzuweisung
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Impact assessment
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Innovation diffusion
2
Innovationsakzeptanz
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Innovationsdiffusion
2
International marketing
2
Internationales Marketing
2
Measurement
2
Messung
2
Mobile phone
2
Mobilfunkmarkt
2
Mobiltelefon
2
Regulierung
2
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2
Standardization
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German
5
English
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Gerpott, Torsten J.
Dwivedi, Yogesh Kumar
11
Liébana-Cabanillas, Francisco
9
Buse, Stephan
8
Ghose, Anindya
8
Fang, Zheng
7
Luo, Xueming
7
Tiwari, Rajnish
7
Bauer, Hans H.
6
Bouwman, Harry
6
Gebauer, Judith
6
Gijón, Covadonga
6
Han, Sang Pil
6
Markendahl, Jan
6
Reichardt, Tina
6
Williams, Michael D.
6
Asongu, Simplice
5
Chawla, Deepak
5
Heinemann, Gerrit
5
Karjaluoto, Heikki
5
Kumar, Vikas
5
Martínez, Luis
5
Morosan, Cristian
5
Pagani, Margherita
5
Vlachos, Pavlos A.
5
Akroush, Mamoun N.
4
Bilgihan, Anil
4
Cho, Vincent
4
Daim, Tugrul U.
4
Gaiser, Christian W.
4
Garín-Muñoz, Teresa
4
Han, Heesup
4
Head, Milena
4
Jebarajakirthy, Charles
4
Joshi, Himanshu
4
Narteh, Bedman
4
Oh, Wonseok
4
Ooi, Keng-Boon
4
Park, Sungho
4
Pérez Amaral, Teodosio
4
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Telecommunications policy : the international journal of digital economy, data sciences and new media
2
Zeitschrift für Management : ZfM
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of services and operations management
1
Journal of business economics : JBE
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ECONIS (ZBW)
10
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1
The impact of mobile Internet on mobile voice usage : a two-level analysis of mobile communications customers in a GCC country
Gerpott, Torsten J.
;
May, Sebastian
;
Nas, Gokhan
- In:
Information & management : the internat. journal of …
54
(
2017
)
7
,
pp. 958-970
Persistent link: https://www.econbiz.de/10011743413
Saved in:
2
Who (dis)continues to use SMS in the age of ubiquitous mobile Internet access? : a two-level investigation of residential mobile communications customers in Germany
Gerpott, Torsten J.
- In:
International journal of e-business research : an …
11
(
2015
)
3
,
pp. 31-53
Persistent link: https://www.econbiz.de/10011306285
Saved in:
3
Who is (not) convinced to withdraw a contract termination announcement? : A discriminant analysis of mobile communications customers in Germany
Gerpott, Torsten J.
;
Ahmadi, Nima
;
Weimar, Daniel
- In:
Telecommunications policy : the international journal …
39
(
2015
)
1
,
pp. 38-52
Persistent link: https://www.econbiz.de/10011336608
Saved in:
4
Empirical research on mobile Internet usage : a meta-analysis of the literature
Gerpott, Torsten J.
;
Thomas, Sandra
- In:
Telecommunications policy : the international journal …
38
(
2014
)
3
,
pp. 291-310
Persistent link: https://www.econbiz.de/10010470538
Saved in:
5
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
Saved in:
6
Management von Kundenzufriedenheit in der Mobilfunkbranche
Gerpott, Torsten J.
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 485-522)
.
2012
Persistent link: https://www.econbiz.de/10009316686
Saved in:
7
Einflussfaktoren der Adoptionsbereitschaft von standortbezogenen Mobilfunkdiensten : eine empirische Untersuchung privater Mobilfunkkunden
Gerpott, Torsten J.
- In:
Zeitschrift für Management : ZfM
5
(
2010
)
1
,
pp. 53-90
Persistent link: https://www.econbiz.de/10003953190
Saved in:
8
Sind positiv eingestellte Kunden generell bereit, mehr zu zahlen? : empirische Studien zu Moderatoren des Zusammenhangs zwischen anbieterbezogenen Kundeneinstellungen und Zahlungsb...
Gerpott, Torsten J.
- In:
Zeitschrift für Management : ZfM
4
(
2009
)
2
,
pp. 99-130
Persistent link: https://www.econbiz.de/10003888787
Saved in:
9
Management von Kundenzufriedenheit in der Mobilfunkbranche
Gerpott, Torsten J.
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 507-541)
.
2008
Persistent link: https://www.econbiz.de/10003745031
Saved in:
10
Aktienmarktreaktionen auf internationale Markterschließungsmaßnahmen von Mobilfunknetzbetreibern : Werteffekte von Eintrittsform- und zeitbezogenen Gestaltungsunterschieden
Gerpott, Torsten J.
;
Jakopin, Nejc M.
- In:
Journal of business economics : JBE
76
(
2006
)
10
,
pp. 1067-1103
Persistent link: https://www.econbiz.de/10003381711
Saved in:
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