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~person:"Goldberg, Lori S."
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Arbeitszufriedenheit
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Customer satisfaction
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Goldberg, Lori S.
Grandey, Alicia
17
Grandey, Alicia A.
16
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Journal of service research : JSR
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Why and when do stores with satisfied employees have satisfied customers? : the roles of responsiveness and store busyness
Grandey, Alicia A.
;
Goldberg, Lori S.
;
Pugh, S. Douglas
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 397-409
Persistent link: https://www.econbiz.de/10009491364
Saved in:
2
Why and When do Stores With Satisfied Employees Have Satisfied Customers?: The Roles of Responsiveness and Store Busyness
Grandey, Alicia A.
;
Goldberg, Lori S.
;
Pugh, S. Douglas
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 397-410
Persistent link: https://www.econbiz.de/10009813169
Saved in:
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