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~person:"Golja, Tea"
~person:"Suh, Yong Gu"
~person:"Tojib, Dewi"
~subject:"Kundenzufriedenheit"
~subject:"Roboter"
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Kundenzufriedenheit
Roboter
Customer satisfaction
3
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Golja, Tea
Suh, Yong Gu
Tojib, Dewi
Mattila, Anna S.
2
Wu, Luorong
2
Aali, Samad
1
Angelina Hanh Nhat Le
1
Ashrafpour, Negar
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Bayraktaroğlu, Gül
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Lu, Jinzhao
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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The impact of self-
congruity
and evaluation of the place on WOM : perspectives of tourism destination residents
Šegota, Tina
;
Chen, Ning
;
Golja, Tea
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
4
,
pp. 800-817
Persistent link: https://www.econbiz.de/10012880658
Saved in:
2
Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin
;
Tojib, Dewi
;
Tsarenko, Yelena
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
Saved in:
3
Multiple reference effects on restaurant evaluations : a cross-cultural study
Kim, Soyeon
;
Chung, Jae-eun
;
Suh, Yong Gu
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1441-1466
Persistent link: https://www.econbiz.de/10011596227
Saved in:
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