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~person:"Gong, Taeshik"
~person:"Park, Jungkun"
~subject:"Customer citizenship behavior"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Customer relationship management"
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Customer citizenship behavior
Dienstleistungsqualität
Beziehungsmarketing
26
Relationship marketing
26
Consumer behaviour
19
Konsumentenverhalten
19
Service quality
18
Customer satisfaction
17
Kundenzufriedenheit
17
Arbeitsverhalten
9
Work behaviour
9
Online retailing
5
Online-Handel
5
Brand management
4
Confidence
4
Markenführung
4
Vertrauen
4
Brand image
3
Markenimage
3
Arbeitszufriedenheit
2
Betriebsklima
2
Brand loyalty
2
Caring climate
2
Climate change
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Customer integration
2
Customer participation
2
Dienstleistungssektor
2
Dysfunctional customer behavior
2
Gastronomie
2
Job satisfaction
2
Klimawandel
2
Kundenintegration
2
Organizational behaviour
2
Restaurant industry
2
Satisfaction
2
Service industry
2
South Korea
2
Südkorea
2
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English
18
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Gong, Taeshik
Park, Jungkun
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Benkenstein, Martin
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
Dagger, Tracey S.
6
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Journal of retailing and consumer services
5
Journal of business research : JBR
2
Journal of service research : JSR
2
European journal of marketing : EJM
1
International journal of business innovation and research : IJBIR
1
Journal of service theory and practice
1
Journal of travel and tourism marketing
1
Marketing intelligence & planning
1
Psychology & marketing
1
The Cornell hospitality quarterly
1
The journal of services marketing
1
The service industries journal
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ECONIS (ZBW)
18
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11
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
12
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
Saved in:
13
The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik
;
Yi, Youjae
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
Saved in:
14
Do employee citizenship behaviors lead to customer citizenship behaviors? : the roles of dual identification and service climate
Chan, Kimmy Wa
;
Gong, Taeshik
;
Zhang, Ruixue
;
Zhou, Mingjian
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 259-274
Persistent link: https://www.econbiz.de/10011736761
Saved in:
15
Effects of task complexity on creative customer behavior
Gong, Taeshik
;
Choi, Jin Nam
- In:
European journal of marketing : EJM
50
(
2016
)
5/6
,
pp. 1003-1023
Persistent link: https://www.econbiz.de/10011529748
Saved in:
16
The role of listening in e-contact center customer relationship management
Park, Jungkun
;
Chung, Te-Lin Doreen
;
Gunn, Frances
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 49-58
Persistent link: https://www.econbiz.de/10010531129
Saved in:
17
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
Saved in:
18
Social perspectives of e-contact center for loyalty building
Park, Jungkun
;
Chung, HoEun
;
Rutherford, Brian
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 34-38
Persistent link: https://www.econbiz.de/10008806357
Saved in:
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