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~person:"Gouthier, Matthias H. J."
~person:"Hammerschmidt, Maik"
~subject:"SERVQUAL"
~type_genre:"Aufsatz im Buch"
~type_genre:"Bibliography included"
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Dienstleistungsqualität
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Messung und Konsequenzen von Servicequalität im E-Commerce : eine empirische Analyse am Beispiel des Internet-Banking
Bauer, Hans H.
;
Falk, Tomas
;
Hammerschmidt, Maik
- In:
Dienstleistungsmarketing
,
(pp. 45-57)
.
2004
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