Talib, Faisal; Rahman, Zillur; Qureshi, M. N. - 2016
overview of the role of service quality and Total Quality Management (TQM), and its critical dimensions in the banking sector …. A detailed review of the literature on TQM and service quality concepts was carried out in context of the banking sector …’ requirement through feedback. Beside this, it was also found that service quality is an important construct in banking sector and …