//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Gowen, Charles, III."
~subject:"Kundenzufriedenheit"
~subject:"Qualitätsmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Qualitätsmanagement
Dienstleistungsqualität
9
Hospital
9
Krankenhaus
9
Service quality
9
Quality management
5
Corporate culture
4
Gesundheitsversorgung
4
Health care
4
Patienten
4
Patients
4
USA
4
United States
4
Unternehmenskultur
4
healthcare
4
Customer satisfaction
3
patient safety
3
Facebook ratings
2
Knowledge management
2
Lean Management
2
Lean Production
2
Lean management
2
Lean production
2
Six Sigma
2
Social Web
2
Social web
2
Wissensmanagement
2
organizational culture
2
promoter scores
2
readmission rates
2
Arbeitsmobilität
1
Arbeitsschutz
1
Betriebswirtschaftliches Ziel
1
Business process management
1
CQI
1
Competing values framework
1
Corporate objective
1
Gesundheitswesen
1
Health care system
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Aufsatz im Buch
1
Book section
1
Conference paper
1
Konferenzbeitrag
1
Language
All
English
7
Author
All
Gowen, Charles, III.
Han, Heesup
35
Bruhn, Manfred
34
Prybutok, Victor R.
30
Prentice, Catherine
24
Mattila, Anna S.
22
Shahin, Arash
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Rahman, Zillur
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
McFadden, Kathleen L.
12
Dahlgaard-Park, Su Mi
11
Grégoire, Yany
11
Marimon, Frederic
11
Sparks, Beverley
11
Talib, Faisal
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Cudney, Elizabeth A.
10
Guchait, Priyanko
10
Ha Nam Khanh, Giao
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Schreier, Gerhard
10
Sreejesh, S.
10
Su, LuJun
10
Witell, Lars
10
Antony, Jiju
9
Benkenstein, Martin
9
Edvardsson, Bo
9
more ...
less ...
Published in...
All
Quality management journal : QMJ
4
Health care management review : HCM review
1
International journal of production economics
1
Research in the decision sciences for global business : best papers from the 2013 annual conference
1
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
2
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
3
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
4
Process quality and patient safety outcomes in hospitals
McFadden, Kathleen L.
;
Stock, Gregory
;
Gowen, Charles, III.
- In:
Research in the decision sciences for global business : …
,
(pp. 189-200)
.
2015
Persistent link: https://www.econbiz.de/10011896844
Saved in:
5
Leadership, safety climate, and continuous quality improvement : impact on process quality and patient safety
McFadden, Kathleen L.
;
Stock, Gregory N.
;
Gowen, …
- In:
Health care management review : HCM review
40
(
2015
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10010484101
Saved in:
6
Factors in the path from lean to patient safety : Six Sigma, goal specificity and responsiveness capability
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 37-53
Persistent link: https://www.econbiz.de/10011384436
Saved in:
7
Linking quality improvement practices to knowledge management capabilities
McFadden, Kathleen L.
;
Lee, Jung Young
;
Gowen, Charles, III.
- In:
Quality management journal : QMJ
21
(
2014
)
1
,
pp. 42-58
Persistent link: https://www.econbiz.de/10010244640
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->