//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Grégoire, Yany"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"internet"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
6
Complaint management
6
Beziehungsmarketing
5
Relationship marketing
5
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Social Web
4
Social web
4
Consumer behaviour
3
Konsumentenverhalten
3
Customer revenge
2
Humor
2
Internet marketing
2
Online-Marketing
2
humor
2
observers
2
service recovery
2
social media
2
Advertising effects
1
Arbeitskampf
1
Brand image
1
Brand management
1
Cognition
1
Cognitive schemas
1
Conflict frames
1
Consumer boycott
1
Crisis management
1
E-commerce
1
Electronic Commerce
1
Ethics
1
Ethics consumer behavior
1
Ethik
1
Gerechtigkeit
1
Industrial action
1
Internet
1
Justice
1
Justice theory
1
Kognition
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Grégoire, Yany
Press, World Trade
173
Wirtz, Bernd W.
110
Goldfarb, Avi
106
Peitz, Martin
104
Greenstein, Shane M.
93
Kollmann, Tobias
91
Bauer, Hans H.
86
Asongu, Simplice
83
Whinston, Andrew B.
82
Heinemann, Gerrit
81
Dwivedi, Yogesh Kumar
75
Skiera, Bernd
73
Economides, Nicholas
71
Fritz, Wolfgang
71
Ghose, Anindya
71
Alt, Rainer
67
Brynjolfsson, Erik
63
Tucker, Catherine
62
Kreutzer, Ralf T.
61
Giovannetti, Emanuele
60
Ockenfels, Axel
60
Valletti, Tommaso M.
58
Pénard, Thierry
54
Krcmar, Helmut
53
Spann, Martin
53
Pavlou, Paul A.
51
Picot, Arnold
51
Tan, Yong
50
Waldfogel, Joel
49
Haucap, Justus
47
Hess, Thomas
47
Knieps, Günter
47
Law, Chun Hung Roberts
47
Sabatini, Fabio
47
Waelbroeck, Patrick
47
Martens, Bertin
46
Martínez-López, Francisco J.
46
Smith, Michael D.
46
Hinz, Oliver
45
Jin, Ginger Zhe
45
more ...
less ...
Published in...
All
Business horizons
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
Journal of business ethics : JOBE
1
Journal of interactive marketing
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
MIT sloan management review
1
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Let's laugh about it! : using humor to address complainers’ online incivility
Béal, Mathieu
;
Grégoire, Yany
;
Carrillat, François A.
- In:
Journal of interactive marketing
58
(
2023
)
1
,
pp. 34-51
Persistent link: https://www.econbiz.de/10014228864
Saved in:
2
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
3
What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany
;
Legoux, Renaud
;
Tripp, Thomas M.
; …
- In:
Journal of business ethics : JOBE
160
(
2019
)
1
,
pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
Saved in:
4
Managing social media crises with your customers : the good, the bad, and the ugly
Grégoire, Yany
;
Salle, Audrey
;
Tripp, Thomas M.
- In:
Business horizons
58
(
2015
)
2
,
pp. 173-182
Persistent link: https://www.econbiz.de/10010497515
Saved in:
5
When your best customers become your worst enemies : does time really heal all wounds?
Grégoire, Yany
;
Tripp, Thomas M.
;
Legoux, Renaud
- In:
GfK marketing intelligence review : Marketingforschung …
3
(
2011
)
1
,
pp. 26-35
Persistent link: https://www.econbiz.de/10009007733
Saved in:
6
When unhappy customers strike back on the
Internet
Tripp, Thomas M.
;
Grégoire, Yany
- In:
MIT sloan management review
52
(
2010/11
)
3
,
pp. 37-44
Persistent link: https://www.econbiz.de/10009008560
Saved in:
7
A comprehensive model of customer direct and indirect revenge : understanding the effects of perceived greed and customer power
Grégoire, Yany
;
Laufer, Daniel
;
Tripp, Thomas M.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
6
,
pp. 738-758
Persistent link: https://www.econbiz.de/10008779087
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->