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~person:"Gretz, Richard T."
~source:"econis"
~subject:"Service quality"
~subject:"Wettbewerb"
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Service quality
Wettbewerb
Digital platform
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Beziehungsmarketing
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Consumer behaviour
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Software
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cannibalization
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customer defection
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disintermediation
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entertainment franchise
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halo effect
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hazard model
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indirect network effects
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Gretz, Richard T.
Peitz, Martin
9
Jullien, Bruno
6
Zhu, Feng
6
Belleflamme, Paul
5
Bergemann, Dirk
5
Bonatti, Alessandro
5
Bourreau, Marc
5
Cennamo, Carmelo
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Evans, David S.
5
Hagiu, Andrei
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Kretschmer, Tobias
5
Chen, Jianqing
4
Decarolis, Francesco
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Haucap, Justus
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Kourandi, Frago
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Pavlou, Paul A.
4
Valletti, Tommaso M.
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Athey, Susan
3
Calvano, Emilio
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Ezrachi, Ariel
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Fletcher, Amelia
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Haugen, Atle
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Hałaburda, Hanna
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Ivaldi, Marc
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Jiang, Baojun
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Karle, Heiko
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Kind, Hans Jarle
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Krcmar, Helmut
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Li, Muxin
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Nagaraj, Abhishek
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Nosko, Chris
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Ormosi, Peter L.
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Qiu, Liangfei
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Raghunathan, Srinivasan
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Reisinger, Markus
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Savani, Rahul
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Sudaric, Slobodan
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Journal of marketing
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ECONIS (ZBW)
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Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
2
Halo or cannibalization? : how new software entrants impact sales of incumbent software in platform markets
Allen, B. J.
;
Gretz, Richard T.
;
Houston, Mark B.
; …
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 59-78
Persistent link: https://www.econbiz.de/10013258849
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