Platform exploitation : when service agents defect with customers from online service platforms
Qiang (Kris) Zhou, B.J. Allen, Richard T. Gretz, and Mark B. Houston
| Year of publication: |
2022
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|---|---|
| Authors: | Zhou, Qiang ; Allen, B. J. ; Gretz, Richard T. ; Houston, Mark B. |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 1547-7185, ZDB-ID 2052318-X. - Vol. 86.2022, 2, p. 105-125
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| Subject: | customer defection | disintermediation | hazard model | opportunism | service platforms | sharing economy | theories in use | Digitale Plattform | Digital platform | Beziehungsmarketing | Relationship marketing | Digitale Dienste | Web-based service | Share Economy | Sharing economy | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/00222429211001311 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013258793