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~person:"Grewal, Dhruv"
~type_genre:"Article in journal"
~type_genre:"Glossary included"
~type_genre:"Mehrbändiges Werk"
~type_genre:"Working Paper"
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Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
22
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22
Einzelhandel
17
Retail trade
16
Customer satisfaction
8
Kundenzufriedenheit
8
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Grewal, Dhruv
Dosi, Giovanni
280
Audretsch, David B.
255
Cheng, T. C. E.
229
Schäffer, Utz
226
Wright, Mike
226
Herstatt, Cornelius
224
Torgler, Benno
224
Nijkamp, Peter
221
Van Reenen, John
214
Weber, Jürgen
210
Kraus, Sascha
199
McAleer, Michael
195
Czarnitzki, Dirk
191
Vrontis, Demetris
180
Asongu, Simplice
179
Van Wassenhove, Luk N.
178
Frey, Bruno S.
177
Bloom, Nicholas
175
Choi, Tsan-Ming
160
Broll, Udo
157
Stulz, René M.
157
Antony, Jiju
155
Han, Heesup
155
Kanbur, Ravi
155
Fabozzi, Frank J.
152
Gunasekaran, Angappa
152
Foss, Nicolai J.
149
Görg, Holger
148
Fagiolo, Giorgio
145
Vivarelli, Marco
145
Afonso, António
141
Roventini, Andrea
141
Becker, Wolfgang
137
Mitchell, Olivia S.
137
Svensson, Göran
136
Pies, Ingo
134
Fritsch, Michael
133
Bottazzi, Giulio
132
Jang, Soocheong
132
Virgillito, Maria Enrica
130
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Journal of retailing
20
Journal of the Academy of Marketing Science
8
Journal of marketing
6
The journal of product & brand management
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of business research : JBR
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
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2
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2
MSI reports : working paper series
2
The journal of consumer marketing
2
Harvard business review : HBR
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
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Journal of marketing management : MM
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ECONIS (ZBW)
59
Showing
1
-
10
of
59
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Meta-analysis : integrating accumulated
knowledge
Grewal, Dhruv
;
Puccinelli, Nancy
;
Monroe, Kent B.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
1
,
pp. 9-30
Persistent link: https://www.econbiz.de/10011865096
Saved in:
2
Special issue: understanding retail experiences and customer journey
management
Grewal, Dhruv
(
ed.
);
Roggeveen, Anne L.
(
ed.
)
-
2020
Persistent link: https://www.econbiz.de/10012295818
Saved in:
3
Retailing
management
Levy, Michael
;
Weitz, Barton A.
;
Grewal, Dhruv
-
2019
-
Tenth edition, international student edition
Persistent link: https://www.econbiz.de/10011966962
Saved in:
4
Understanding retail experiences and customer journey
management
: introduction to the special issue
Grewal, Dhruv
;
Roggeveen, Anne L.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012295799
Saved in:
5
The effect of review writing on learning engagement in channel partner relationship
management
Aguirre, Elizabeth
;
Mahr, Dominik
;
Ruyter, Ko de
; …
- In:
Journal of marketing
82
(
2018
)
2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10011810258
Saved in:
6
Detecting, preventing, and mitigating online firestorms in brand communities
Herhausen, Dennis
;
Ludwig, Stephan
;
Grewal, Dhruv
; …
- In:
Journal of marketing
83
(
2019
)
3
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012175971
Saved in:
7
Customer experience
management
in retailing : an organizing framework
Grewal, Dhruv
;
Levy, Michael
;
Kumar, V.
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10003834467
Saved in:
8
Customer experience
management
in retailing : understanding the buying process
Puccinelli, Nancy M.
;
Goodstein, Ronald Charles
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 15-30
Persistent link: https://www.econbiz.de/10003834478
Saved in:
9
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
10
Effectiveness of engagement initiatives across engagement platforms : a meta-analysis
Blut, Markus
;
Kulikovskaja, Viktorija
;
Hubert, Marco
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
5
,
pp. 941-965
Persistent link: https://www.econbiz.de/10014336009
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