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~person:"Gruber, Thorsten"
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Beschwerdemanagement
3
Complaint management
3
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Gruber, Thorsten
Naudé, Peter
118
Henneberg, Stephan
46
Henneberg, Stephan C.
28
Mouzas, Stefanos
17
Ashnai, Bahar
13
Zaefarian, Ghasem
12
Ramos, Carla
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Jiang, Zhizhong
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Abrahamsen, Morten H.
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Reppel, Alexander
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Smirnova, Maria
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Najafi-Tavani, Zhaleh
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Tóth, Zsófia
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Najafi-Tavani, Saeed
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Pardo, Catherine
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Islei, Gerd
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Thiesbrummel, Christoph
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Zhu, Xia
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Brodie, Roderick J.
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Industrial marketing management : the international journal for industrial and high-tech firms
5
The journal of business & industrial marketing
2
Journal of marketing theory and practice
1
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ECONIS (ZBW)
4
OLC EcoSci
4
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1
A cross-cultural comparison of business complaint management expectations
Henneberg, Stephan
;
Gruber, Thorsten
;
Reppel, Alexander
; …
- In:
Journal of marketing theory and practice
23
(
2015
)
3
,
pp. 254-271
Persistent link: https://www.econbiz.de/10011312662
Saved in:
2
Services networks : concept and research agenda
Henneberg, Stephan
;
Gruber, Thorsten
;
Naudé, Peter
- In:
Industrial marketing management : the international …
42
(
2013
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10009734106
Saved in:
3
Services networks: Concept and research agenda
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Naudé, Peter
- In:
Industrial marketing management : the international …
42
(
2013
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10010074144
Saved in:
4
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-371
Persistent link: https://www.econbiz.de/10008655577
Saved in:
5
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan C.
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-372
Persistent link: https://www.econbiz.de/10008423810
Saved in:
6
Complaint management expectations : an online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10003889402
Saved in:
7
Complaint management expectations: An online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10008285717
Saved in:
8
Complaint management expectations: An online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-599
Persistent link: https://www.econbiz.de/10008881938
Saved in:
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