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~person:"Grunwald, Guido"
~person:"Patterson, Paul G."
~subject:"United States"
~type_genre:"Article in journal"
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Beschwerdemanagement
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Complaint management
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Dienstleistungsqualität
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Grunwald, Guido
Patterson, Paul G.
Grégoire, Yany
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Corporate reputation review : an international journal
1
Journal of retailing
1
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ECONIS (ZBW)
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Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
2
Impacts of reputation for quality on perceptions of company responsibility and product-related dangers in times of product-recall and public complaints crises : results from an emp...
Grunwald, Guido
;
Hempelmann, Bernd
- In:
Corporate reputation review : an international journal
13
(
2010/11
)
4
,
pp. 264-283
Persistent link: https://www.econbiz.de/10008907358
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