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~person:"Guéguen, Nicolas"
~person:"Kim, Jong-Hyeong"
~subject:"Service quality"
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Service quality
Gastronomie
29
Restaurant industry
29
Consumer behaviour
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Konsumentenverhalten
23
Ethnic group
7
Ethnische Gruppe
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Credibility
6
France
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Frankreich
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Glaubwürdigkeit
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Tipping behaviour
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Trinkgeld
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Ethnic restaurants
5
Authenticity
4
Customer satisfaction
4
Emotion
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Kundenzufriedenheit
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Dienstleistungsqualität
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Food
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Lebensmittel
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Restaurant
3
Tourism employees
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Tourismusberufe
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Traditional foods
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Complaint management
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Corporate Social Responsibility
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Guéguen, Nicolas
Kim, Jong-Hyeong
Line, Nathaniel D.
11
Jang, Soocheong
10
Hanks, Lydia
7
Mattila, Anna S.
7
Brewster, Zachary W.
6
Lynn, Michael
6
Kim, Woo Gon
5
Cheng, Ching-Chan
4
Han, Heesup
4
Huan, Tzung-cheng
4
Hyun, Sunghyup Sean
4
Jin, Naehyun Paul
4
Prayag, Girish
4
Prybutok, Victor R.
4
Ryu, Kisang
4
Susskind, Alex
4
Azar, Ofer H.
3
Bodvarsson, Örn B.
3
Bonn, Mark Andrew
3
Cho, Meehee
3
Edvardsson, Bo
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Hwang, Johye
3
Kacmar, K. Michele
3
Khan, Mahmood A.
3
Kim, Eojina
3
Kim, Kyungmin
3
MacQuilken, Lisa
3
Namkung, Young
3
Orlowski, Marissa
3
Park, Soona
3
Qu, Hailin
3
Roest, Henk
3
Seiter, John S.
3
Seo, Soobin
3
Tang, Liang
3
Thompson, Gary M.
3
Weger, Harry <Jr.>
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Yeh, Shih-Shuo
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Asia Pacific journal of marketing and logistics
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
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ECONIS (ZBW)
3
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1
Revisiting the service recovery paradox in the
restaurant
industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
Saved in:
2
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
3
Using verbal attention to enhance restaurant customer satisfaction and behavior
Jacob, Céline
;
Guéguen, Nicolas
;
Boulbry, Gaëlle
- In:
International journal of hospitality management
39
(
2014
),
pp. 50-52
Persistent link: https://www.econbiz.de/10010389430
Saved in:
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