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~person:"Guimaraes Junior, Djalma Silva"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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Kundenzufriedenheit
Customer satisfaction
2
Dienstleistungsqualität
2
Service quality
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Structural equation model
2
Strukturgleichungsmodell
2
modelling structural equations
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Beziehungsmarketing
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Consumer behaviour
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E-commerce
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Logistics
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client's satisfaction
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Guimaraes Junior, Djalma Silva
Fatima, Johra Kayeser
5
Assaker, Guy
4
Di Mascio, Rita
3
Fongsuwan, Wanno
3
Gera, Rajat
3
Hallak, Rob
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Jaiswal, Deepak
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Kant, Rishi
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Lee, Choong-Ki
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Li, Jun
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Wirtz, Bernd W.
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Abu Bakar bin Abdul Hamid
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Casidy, Riza
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Chatzoudes, Dimitrios
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Elsäßer, Marc
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Glas, Andreas
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Ha Nam Khanh Giao
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Han, Heesup
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Jang, Soocheong
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Jiang, Zhibin
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Johns, Raechel
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Kim, Wansoo
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Latiff, Ahmad Shaharudin Abdul
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Liu, Xiaoming
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Mahapatra, Siba Sankar
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Md Uzir Hossain Uzir
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Melo, Fagner José Coutinho de melo
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Mishra, Suyash
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International journal of logistics systems and management : IJLSM
1
International journal of services and operations management : IJSOM
1
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ECONIS (ZBW)
2
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Development of loyalty through innovation perceived in services
Guimaraes Junior, Djalma Silva
;
Melo, Fagner José …
- In:
International journal of services and operations …
43
(
2022
)
4
,
pp. 460-484
Persistent link: https://www.econbiz.de/10014226777
Saved in:
2
Measurement of logistics service quality of e-commerce
Guimaraes Junior, Djalma Silva
;
Sant'anna, Carlos …
- In:
International journal of logistics systems and …
37
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012513532
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