Measurement of logistics service quality of e-commerce
Djalma Silva Guimaraes Junior, Carlos Henrique Michels de Sant'anna, Eduardo José Oenning Soares, Fagner José Coutinho de Melo, Denise Dumke de Medeiros
| Year of publication: |
2020
|
|---|---|
| Authors: | Guimaraes Junior, Djalma Silva ; Sant'anna, Carlos Henrique Michels de ; Soares, Eduardo José Oenning ; Melo, Fagner José Coutinho de melo ; Medeiros, Denise Dumke de |
| Published in: |
International journal of logistics systems and management : IJLSM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1742-7975, ZDB-ID 2204294-5. - Vol. 37.2020, 1, p. 1-17
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| Subject: | perceived quality | logistical factors | e-commerce | SERVPERF | modelling structural equations | Logistik | Logistics | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Logistikdienstleister | Logistics provider | Qualitätsmanagement | Quality management | Online-Handel | Online retailing | Strukturgleichungsmodell | Structural equation model | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJLSM.2020.109668 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012513532