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~person:"Gunasekar, Sangeetha"
~subject:"Management"
~subject:"Service quality"
~subject:"text mining"
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Dienstleistungsqualität
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online reviews
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Gunasekar, Sangeetha
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of vacation marketing
1
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ECONIS (ZBW)
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Understanding service quality attributes that drive user ratings : a text mining approach
Gunasekar, Sangeetha
;
Kumar, Deepak S.
;
Purani, Keyoor
; …
- In:
Journal of vacation marketing
27
(
2021
)
4
,
pp. 400-419
Persistent link: https://www.econbiz.de/10012624895
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2
How user-generated judgments of hotel attributes indicate guest satisfaction
Gunasekar, Sangeetha
;
Sudhakar, Sooriya
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 180-195
Persistent link: https://www.econbiz.de/10012257892
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