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~person:"Gursoy, Dogan"
~person:"Prentice, Catherine"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
45
Customer satisfaction
31
Kundenzufriedenheit
31
Consumer behaviour
27
Konsumentenverhalten
27
Beziehungsmarketing
26
Relationship marketing
26
Gambling
17
Glücksspiel
17
Artificial intelligence
7
Künstliche Intelligenz
7
Customer service
6
Emotion
6
Intelligence
6
Intelligenz
6
Kundenservice
6
Customer loyalty
5
Macau
5
Services marketing
5
Southeast Asia
5
Südostasien
5
Airline
4
Brand image
4
Brand management
4
Casinos
4
Customer engagement
4
Dienstleistungsmarketing
4
Emotional intelligence
4
Fluggesellschaft
4
Markenführung
4
Markenimage
4
Quality management
4
Qualitätsmanagement
4
Arbeitszufriedenheit
3
Casino
3
Customer retention
3
Hotel industry
3
Hotellerie
3
Job satisfaction
3
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Undetermined
32
Type of publication
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Article
45
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
45
Language
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English
45
Author
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Gursoy, Dogan
Prentice, Catherine
Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
McColl-Kennedy, Janet R.
27
Shahin, Arash
26
Edvardsson, Bo
22
Siciliani, Luigi
21
Sparks, Beverley
21
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Hanushek, Eric Alan
18
Witell, Lars
18
Jang, Soocheong
17
Marimon, Frederic
17
Wong, IpKin Anthony
17
Gong, Taeshik
16
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Zhang, Min
16
Gil Saura, Irene
15
Söderlund, Magnus
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Amin, Muslim
13
Bilgihan, Anil
13
Grégoire, Yany
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Quach, Sara
13
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Published in...
All
Journal of retailing and consumer services
11
International journal of hospitality management
8
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Journal of business research : JBR
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Psychology & marketing
2
Services marketing quarterly
2
Journal of strategic marketing
1
Journal of travel and tourism marketing
1
Journal of vacation marketing
1
The journal of business & industrial marketing
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
45
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1
Supply chain management in the insurance industry : symmetrical and asymmetrical analysis
Prentice, Catherine
;
Dominique-Ferreira, Sergio
;
Wang, …
- In:
The journal of business & industrial marketing
38
(
2023
)
11
,
pp. 2505-2518
Persistent link: https://www.econbiz.de/10014472004
Saved in:
2
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
3
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
4
Tourists' attitudes toward the use of artificially intelligent (AI) devices in tourism service delivery : moderating role of service value seeking
Chi, Oscar Hengxuan
;
Gursoy, Dogan
;
Chi, Christina G.
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
1
,
pp. 170-185
Persistent link: https://www.econbiz.de/10012794794
Saved in:
5
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
6
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
7
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
Saved in:
8
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
9
The influence of gaming and non-gaming experience on customers' response to the casino
Prentice, Catherine
;
Ji, Chunli
;
Li, Kefang
- In:
Journal of vacation marketing
28
(
2022
)
4
,
pp. 455-468
Persistent link: https://www.econbiz.de/10013387788
Saved in:
10
Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
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